Solve Issues

Have you found any problem? don't worry, check out the list of common known issues below, you will most likely find the solution here. Otherwise, go to contact section.

Why are some orders missing from the reports?

The most common scenarios are.

• Payment method doesn't redirect to order confirmation page
• Visitor closes the order confirmation page before the tracking script sends the transaction
• Payment method has a custom order confirmation controller, and doesn't provide a way to collect the order info

To minimize the impact of this issue, it's essential to correctly configure the cron job to recover any missing transaction per server to the available API platforms.